Refund policy

We are committed to ensuring you’re completely satisfied with your purchase. Our comprehensive policy offers a seamless and hassle-free experience for return, replacement, exchange, and refund, so you can shop with confidence.

Please note: We do not accept returns / replacements on the below categories:

• Items with Personalization

Eligibility: To qualify for a return, replacement, or refund:

• Contact us within 7 days of delivery.
• The item must be in its original, unopened and unused condition with it's original packaging.
• Some items are non-returnable or non-refundable - refer to the list above.
• Products are eligible only for replacement if found defective or damaged.

Process: If eligible, follow these steps:

• Contact our customer support at contact@playfulplunge.com or call at +91-8750054591.
• Provide your order number, reason for return/replacement/exchange, and images for verification.
• Our team will assist you with the process and provide a return label, if needed, and make appropriate arrangements.

Refund Process: If approved for a refund:

• Once the product is received and inspected by us, we'll notify you and initiate the refund process.
• Refunds will be processed within 7-10 business days to your original payment method.

While we make every effort to accommodate our customers' needs, please be aware that the final decision on accepting returns / replacement lies with us.

Damaged or Defective Items: Report within 2 days of delivery. We may request evidence such as photos or unboxing videos to assess and provide an appropriate resolution. 

Customer Support: Our team is available from 10:00 am to 6:00 pm, Monday to Friday, excluding public holidays.

Policy Updates: Please note this policy is subject to change. Check for updates as needed.